You've Reached the Finish Line
As you celebrate, don’t forget to check your warranty—some coverage may continue beyond your loan term. We’ll also begin the title release process and work with your DMV as needed.
We're answering your frequently asked questions but if you still need assistance, connect with a Partners representative by calling us at 800.948.6677, visit your local branch, or schedule an appointment for more information.
Frequently Asked Questions
Do I need to let my insurance company know I paid off my loan?
Yes! Since we have been listed as your lienholder throughout the life of your loan, you will want to let your insurance company know that you have paid off your loan. They will then remove Partners as a loss payee on your insurance policy. Ask them about any discounts or policy updates now that you own your vehicle out right.
How do I use my car’s value to access cash?
Your vehicle may have great equity and value. This gives you the option to pull out cash and even consolidate other debts you may have. Moving debt to your auto loan may lower your payments, save you money, or give you access to cash - all at a competitive, low rate.
How can I upgrade my car?
Now that your loan is almost paid off, take advantage of your car’s current value to trade it in or sell it. Use our complimentary auto buying service to find the vehicle you've been eyeing, determine what you qualify for, and check out our flexible weekly payment options.
When does my warranty expire?
Warranties are specific to a vehicle and not a loan. This means it will cover your vehicle until you’ve reached a certain mileage or total amount of years covered. Since there are so many warranty options, make sure to look at your loan agreement or contract to see which options you selected.
To submit any warranty claims, please contact our MMP Claims Authorization at 800.527.1984. To see if your vehicle qualifies for a new warranty, contact us at 800.948.6677.
To add a warranty to an existing auto loan, it needs to be paid in full with cash (or debited from your Partners account) and cannot be financed.
If my car is registered in Florida, how do I get my title?
If you have a Florida electronic title (ELT), they will automatically update the lien release information in their system upon receiving notification and do not mail out a paper title. If a paper title is needed, please visit your local Florida DMV office/website to request a paper title be mailed to your residence.
Curious about the status of your lien release? Please visit the Florida DMV website to obtain more information. Please allow 1-2 weeks from the date your loan was paid off for Florida DMV to begin processing the update.
If the original title is a physical paper title, it will show a lien release from Partners Federal Credit Union. If for any reason Partners still shows as a lienholder, please visit your local Florida DMV office so they can update the paper title accordingly.
If my car is registered in California, how do I get my title?
Within 1-2 weeks of your loan being paid off, we send CA DMV a notice of lien release. They will automatically mail the title to the address listed on your Driver’s License. Your updated title will arrive within approximately 4-6 weeks from the day your loan is paid off.
If the original title is a physical paper title, it will show a lien release from Partners Federal Credit Union. If for any reason Partners still shows as a lienholder, please visit your local California DMV office so they can update the paper title accordingly. If the original title is electronic (ELT) and held at the DMV, your title will be mailed to the address listed on your Driver’s License free and clear.
What if my car is registered in one of the remaining 48 states?
As soon as your loan has been paid off, we will send notification to your local DMV office within 1-2 weeks. Your title will be sent to you by mail or released electronically, depending on the state your vehicle is titled in. Please note that it may take up to 30 days to receive the title from your state. In states where you hold the title, you will be sent a lien release. Since every state varies, we recommend contacting your DMV or local titling agency directly for more information.
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