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Contact Us

Get in touch.

The best way to get in touch with a Partners Representative is to send us a secure message within Online Banking.

If you require immediate assistance or account-specific information or services, such as balances, online access, debit card replacement, etc., please contact us at 800.948.6677, by Web Chat below, or schedule an in-branch or virtual appointment.

We value your membership and look forward to serving you.

Chat live with our Member Service Specialists. Simply click on the button below and you will be immediately connected with one of our knowledgeable specialists who will be able to assist you.

Web Chat is available Monday – Friday, 8:00AM to 7:50PM (ET) and closed on holidays. Please note the chat function only appears when chat is accessible. All chats are recorded for education and training purposes. If you are accessing Web Chat on an Apple® device, please enable pop-ups to continue. 

For your convenience, we have dedicated phone lines for our most popular services.

Member Services
 
  • Call 800.948.6677, available 24/7
    • Member Service Inquiries
    • Account Inquiries
    • Visa® Debit/Credit Card Services
    • Bank-By-Phone
    • Loan Applications
    • Partners Retirement & Wealth Management
  • Disney Tie-Line 8220.5100
  • International Inquiries 407.354.5100
Other Services

  • Mechanical Breakdown Protection Claims (CA) 407.354.5100
  • Mechanical Breakdown Protection Claims (FL) 800.942.0352
  • Consumer Credit Counseling Service of Los Angeles 800.750.2227
  • Consumer Credit Counseling Service of Central Florida and the Florida Gulf Coast, Inc. 800.741.7040
  • Mortgage Servicing (1st Mortgage, HELOAN) 877.877.7489
  • Home Insurance Claims 866.222.8118
  • Loan Payments - Make a Payment
To report a lost or stolen Partners card (debit, credit, or ATM) or to report account fraud, call 800.449.7728.
Corporate Administration
Partners Federal Credit Union
100 North First St, Ste. 400
Burbank, CA 91502

Partners Federal Credit Union
13705 International Drive South
Orlando, FL 32821

Account Correspondence
Partners Federal Credit Union
PO Box 10000
Lake Buena Vista, FL 32830-1000

Partners Account Deposits
Partners Federal Credit Union
13705 International Drive South
Orlando, FL 32821

Partners Loan Payments
Partners Federal Credit Union
13705 International Drive South
Orlando, FL 32821

Partners VISA® Payments
VISA
PO Box 37035
Boone, IA 50037

Partners Home Mortgage Payments (1st Mortgage, HELOAN)
Partners Federal Credit Union (FL Loans)
PO Box 11733
Newark, NJ 07101-4733

Partners Federal Credit Union (CA Loans)
P.O. Box 54040
Los Angeles, CA 90054