Member Assistance Program (MAP)

Partners Update – COVID-19

As the novel coronavirus (COVID-19) increases its impact on our communities, our hearts go out to everyone affected. Unless otherwise mandated, as long as we are confident in the safety and security of our cast members and the integrity of our operations, Partners is committed to keeping our branches open to serve our Members financial needs. As the events and news continues to unfold and rapidly evolve, we will strive to keep you up to date on any activity that impacts your account access.

To check on the status of any of our branches, please visit our Branches page.

 

To find an ATM conveniently located to you, please visit our ATM page.

 

For the safety of our Members and cast members, please do not visit a branch if you have a fever, cough, traveled to a high risk area within the last 14 days, or have been knowingly exposed to the novel coronavirus.

While our branches remain open through the current health emergency and we’ve taken extra precautions to sanitize our branches for the safety of our Members and cast members, this is the perfect time to revisit our Digital Banking services to keep you connected to your accounts and to Partners.

Virtual Branch Queue

Virtual Branch Queue

Schedule a virtual branch meeting with a Partners representative.

 

Jar with icons and the word emergency

Emergency Personal Loan

Partners stands ready to help. Regardless of your financial need, we’re here for you.  Learn More

Partners Mobile Banking

Check Your Accounts On The Go

You don’t have to wait to get your account information. Check balances, transfer money
between accounts, or even pay your bills whenever you need to.

Mobile Deposit

Deposit your check from the comfort of your phone. Mobile Deposit is secure and easy to use. Simply take a photo of the front and back of the check and submit!

Find An ATM

With so many options at Partners, the acronym ATM could stand for “All Those Machines.” Partners ATMs are located in key service areas in Florida and California, and our CO-OP Network also provides surcharge-free access to nearly 30,000 ATMs nationwide. Use your phone to find one near you!

    Check out how easy it is to use Partners Mobile Banking!

How to Use Mobile Deposit
How to Use Mobile Deposit
How to Setup an Account Transfer
How to Setup an Account Transfer
How to Setup Face ID
How to Setup Face ID
How to View Monthly Statements
How to View Monthly Statements
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If You’re Not Already Using The Partners Mobile App, Simply Download It Today From The Appropriate App Store!

App Store Google Play

For iPhone® and iPad® – Must download Partners Mobile Banking App from the App Store and enroll in Partners Online Banking. Message and data rates may apply. Such charges include those from your communications service provider. Subject to eligibility and further review. Deposits are subject to verification and not available for immediate withdrawal. Deposit limits and other restrictions apply.

iPhone & iPad: Requires iOS 10 or later compatible devices.
iPad and iPhone are trademarks of Apple, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

For Android: Must download Partners Mobile Banking App from the Google Play store and enroll in Partners Online Banking. Message and data rates may apply. Such charges include those from your communications service provider. Subject to eligibility and further review. Deposits are subject to verification and not available for immediate withdrawal. Deposit limits and other restrictions apply.

Android: Requires version 4.0 (Ice Cream Sandwich) or later compatible devices.
Android: Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.

Computer

Partners Online Banking

Partners Online Banking Puts All Your Banking Right
In Your Lap … Top.

• Check balances and make transfers
• Make loan and credit card payments
• Open new accounts and apply for loans
• Schedule online Bill Pay and eStatements

Learn More

Partners Member Assistance Program

As the current COVID-19 novel coronavirus conditions continue to rapidly evolve, our hearts and thoughts continue to be with the communities and our Members impacted.  We understand the challenges faced during this time and we are ready to help.  For the benefit of our Members and The Walt Disney Company’s cast members, employees, and Imagineers, Partners has enacted our Member Assistance Program (MAP) to help Members secure funds or payment relief quickly after being impacted by a natural disaster.

We Are Here to Help!

Current Actions to Assist Members Impacted by COVID-19 Effective Date Planned Through
Offering 30 day payment deferment on existing loans 03/13/20 04/30/20
Assisting Members with late payment fees on Consumer Loans as needed 03/18/20 04/30/20
Waiving early withdrawal penalties on certificates of deposit 03/13/20 04/30/20
Increasing daily remote deposit limit 03/19/20 04/30/20
Allowing Members to skip a payment on their Partners Credit Card (April billing statement) 04/10/20 05/04/20

Partners Members also have access to the following benefits:

  • Payment deferment up to 90 days on existing loans*
  • Free box of checks*
  • Free money orders and cashier’s checks up to 90 days*
  • Personal Loans**

How to Receive MAP Benefits

To apply for a MAP loan extension, you may submit your request via any of the options below. Please note that the request must be submitted by the primary borrower.

 

Submit MAP request Click Here

 

Branch locationsPartners representatives in a local branch can also offer assistance or start the process for MAP benefits. For addresses and branch hours, please visit our Branches page.
          Assistance is also available by calling 800.948.6677.
    Members with a Partners Home Mortgage or Home Equity Loan (HELOAN) can request assistance here.
    Members with a Partners Home Equity Line-of-Credit (HELOC) can request assistance here.

 

Other Resources

The following websites may also provide helpful information:

U.S. Centers for Disease Control and Prevention (CDC)

World Health Organization (WHO)

WHO travel information

CDC travel information

 

*Some limitations may apply. **APR = Annual Percentage Rate. Loans and APR are subject to borrower qualification and creditworthiness. Some restrictions may apply. Rates are subject to change.