Member Assistance Program (MAP) COVID-19

We Are Here to Help!

Partners Members who reside in an area declared to be a State of Emergency by the appropriate authorized agencies will have access to the following benefits:

  • Payment deferment up to 90 days on existing loans*
  • Free box of checks*
  • Free money orders and cashier’s check up to 90 days*
  • Personal Loans**

How to Receive MAP Benefits

Other Resources

The following websites may also provide helpful information:

Disaster Assistance

*Some limitations may apply. **APR = Annual Percentage Rate. Loans and APR are subject to borrower qualification and creditworthiness. Some restrictions may apply. Rates are subject to change.

Partners Member Assistance Program

As businesses and companies continue to adapt to the changes and challenges caused by the COVID-19 novel coronavirus, Partners is expanding our Member Assistance Plan for the benefit of our Members and The Walt Disney Company’s cast members and employees.

Partners Member Assistance Program (MAP) offers loan deferment options, which allow Members the opportunity to skip predetermined monthly payments in order to have additional financial flexibility.

To apply for a MAP loan deferment, you may submit your request via any of the options below. Please note that the request must be submitted by the primary borrower. Finance charges will continue to accrue and the maturity date of your loan(s), as applicable, will be extended.

  • Apply online
  • Apply for assistance in a branch
  • Call 800.948.6677
  • Members with a Partners Home Mortgage (First, Second) or Home Equity Loan (HELOAN) can request assistance here
Eligible Consumer Loans  
New and Used Auto Loans
Personal Loans
Unsecured Loans
Share Certificate Secured Loan
Specialty Vehicle Loan – Boat, RV, Motorcycle
Payment Due Date Cycle Deferment
Monthly 1 Month
Semi-Monthly 1 Month
Weekly 4 Weeks
Bi-Weekly 2 Periods – 14 Days

PLEASE NOTE: Members with payments set up on automatic transfer through online & mobile banking or from other financial institutions will need to suspend the transfer for payments or they may be processed as usual.

Accounts/Memberships that have already received the maximum forbearance under the Member Assistance Program
Accounts/Memberships with a charge-off history
Accounts/Memberships classified as a bankruptcy in our system
Loans that are 30 or more days delinquent
Pending or in active repossession status
Collection action pending
Manufactured Homes
Credit Cards

More Ways We Are Here to Help!

Current Actions to Assist Members Impacted by COVID-19  
Assisting Members with late payment fees on Consumer Loans as needed
Increasing daily remote deposit limit
Allowing Members to skip a payment on their Partners Credit Card

Partners Members also have access to the following benefits:

• Payment deferment up to 90 days on existing loans**
• Personal Loans***

*Deferring a payment or payments as part of a Member Assistance Program may alter your final payment date and may result in additional finance charges over the remaining life of your loan. Deferring your payment does not stop any reoccurring bill payment from Partners or other Financial Institution. Your loan will resume and require a payment on the next due date. Interest will continue to accrue at the contractual rate of interest on the unpaid balance during the month(s) that your payment is deferred. Payments made after the deferral period will first be applied to any outstanding charges (if applicable), followed by interest accrued during the deferral period and then in the manner disclosed in your loan documents, which may result in a delay in the application of payments to the principal balance, the accrual of additional finance charges over the life of the loan, extension of the maturity date of the loan, higher payment amounts, and/or additional installment payments needed to pay off your loan. If you have elected GAP insurance, deferring your loan payment(s) does not change the terms and conditions of the original GAP Waiver. Under the terms and conditions of the GAP Waiver, a deferred payment is a payment that is not made in accordance with the terms of the original loan agreement. GAP does not cover the amount of the payment(s) deferred during the life of this loan and in the event of a claim; the deferred payment(s) may be deducted from any payable GAP benefit. Refer to your GAP contract for details. One payment must have been made on the loan.  You should retain a copy of this disclosure.  **Some limitations may apply. ***APR = Annual Percentage Rate. Loans and APR are subject to borrower qualification and creditworthiness. Some restrictions may apply. Rates are subject to change.

Partners is here to help.

Partners is committed to helping our Members by keeping branches open and remaining accessible through our various digital channels. In an effort to keep you safe while also making accessing our services convenient for you, we have a variety of resources available to help you with your banking needs, all of which can be done from convenience of your phone or computer.

Here are a couple of ways that you can skip the wait and go online!


Branch Status

To check on the status of our branches, please visit our Branches page. As an essential business, Partners remains committed to keeping our branches open to serve our Members financial needs.


Digital Banking

This is the perfect time to revisit our Digital Banking services to keep you connected to your accounts and to Partners.


Virtual Appointments

You can also stay connected virtually by selecting your preferred Virtual Banking option. Our Partners Representatives can provide you with assistance on:

  • Applying for a loan
  • Account inquiries
  • Opening a new Membership
  • Online/Mobile Banking
  • Retirement & Wealth Management
  • Home Mortgage
  • And much more…

Schedule a virtual branch appointment with a Partners representative.

Schedule Now


Visit an ATM close to home. Partners ATMs are located in key service areas in Florida and California and our CO-OP Network also provides surcharge-free access to nearly 30,000 ATMs nationwide.


Partners Access Guide

At Partners, our focus is the health and safety of our Members, cast members, and loved ones. We ask that you help us all stay safe and take advantage of our various digital banking options.  View our guide here.