Member Assistance Program (MAP) COVID-19

Partners Update – COVID-19

As the novel coronavirus (COVID-19) continues to impact our communities, our hearts go out to everyone affected. Unless otherwise mandated, as long as we are confident in the safety and security of our cast members and the integrity of our operations, Partners is committed to keeping branches open to serve our Members financial needs. As the events and news continue to unfold and rapidly evolve, we will strive to keep you up to date on any activity that impacts your account access.

To check on the status of any of our branches, please visit our Branches page.


To find an ATM conveniently located to you, please visit our ATM page.


For the safety of our Members and cast members, please do not visit a branch if you have a fever, cough, traveled to a high risk area within the last 14 days, or have been knowingly exposed to the novel coronavirus.

While our branches remain open through the current health emergency and we’ve taken extra precautions to sanitize our branches for the safety of our Members and cast members, this is the perfect time to revisit our Digital Banking services to keep you connected to your accounts and to Partners.

Virtual Branch Queue

Virtual Branch Queue

Schedule a virtual branch meeting with a Partners representative.


Jar with icons and the word emergency

Emergency Personal Loan

Partners stands ready to help. Regardless of your financial need, we’re here for you.  Learn More

Partners Member Assistance Program

As businesses and companies continue to adapt to the changes and challenges caused by the COVID-19 novel coronavirus, Partners is expanding our Member Assistance Plan for the benefit of our Members and The Walt Disney Company’s cast members and employees.

Effective April 30, 2020, Partners will automatically defer* payments on all eligible consumer loans.  A loan deferment allows Members the opportunity to skip predetermined monthly payments in order to have additional financial flexibility. To better assist our Members, the current due date will be automatically advanced per the chart below, no further action is required on your part.  NO paperwork or phone calls are required.  Finance charges will continue to accrue and the maturity date of your loan(s), as applicable, will be extended.

If you prefer to continue making your consumer loan payments as usual rather than receive loan relief, you may do so by paying as normal.

Eligible Consumer Loans Effective Date
New and Used Auto Loans 04/30/20
Personal Loans 04/30/20
Line-Of-Credit 04/30/20
Unsecured Loans 04/30/20
Share Certificate Secured Loan 04/30/20
Specialty Vehicle Loan – Boat, RV, Motorcycle 04/30/20
Payment Due Date Cycle Deferment
Monthly 1 Month
Semi-Monthly 1 Month
Weekly 4 Weeks
Bi-Weekly 2 Periods – 14 Days

PLEASE NOTE: Members with payments set up on automatic transfer through online & mobile banking or from other financial institutions will need to suspend the transfer for payments or they may be processed as usual.

Accounts/Memberships that have already received the maximum forbearance under the Member Assistance Program
Accounts/Memberships with a charge-off history
Accounts/Memberships classified as a bankruptcy in our system
Loans that are 30 or more days delinquent
Pending or in active repossession status
Collection action pending
Mortgages (First, Second, HELOC) and Manufactured Homes
Credit Cards

More Ways We Are Here to Help!

Current Actions to Assist Members Impacted by COVID-19 Effective Date
Offering 30 day payment deferment on existing loans 03/13/20
Assisting Members with late payment fees on Consumer Loans as needed 03/18/20
Waiving early withdrawal penalties on certificates of deposit 03/13/20
Increasing daily remote deposit limit 03/19/20
Allowing Members to skip a payment on their Partners Credit Card (April billing statement) 04/10/20
Temporarily suspend the Primary Share Monthly Service Fee 05/01/20

Partners Members also have access to the following benefits:

• Payment deferment up to 90 days on existing loans**
• Free box of checks**
• Free money orders and cashier’s checks up to 90 days**
• Personal Loans***

How to Receive MAP Benefits

To apply for a MAP loan extension, you may submit your request via any of the options below. Please note that the request must be submitted by the primary borrower.


Submit MAP request Click Here


Branch locationsPartners representatives in a local branch can also offer assistance or start the process for MAP benefits. For addresses and branch hours, please visit our Branches page.


          Assistance is also available by calling 800.948.6677.


    Members with a Partners Home Mortgage or Home Equity Loan (HELOAN) can request assistance here.


    Members with a Partners Home Equity Line-of-Credit (HELOC) can request assistance here.


Jar with icons and the word emergency

Emergency Personal Loan

Partners stands ready to help. Regardless of your financial need, we’re here for you.  Learn More

Other Resources

The following websites may also provide helpful information:

U.S. Centers for Disease Control and Prevention (CDC)

World Health Organization (WHO)

WHO travel information

CDC travel information


*Deferring a payment or payments as part of a Member Assistance Program may alter your final payment date and may result in additional finance charges over the remaining life of your loan. Deferring your payment does not stop any reoccurring bill payment from Partners or other Financial Institution. Your loan will resume and require a payment on the next due date. Interest will continue to accrue at the contractual rate of interest on the unpaid balance during the month(s) that your payment is deferred. Payments made after the deferral period will first be applied to any outstanding charges (if applicable), followed by interest accrued during the deferral period and then in the manner disclosed in your loan documents, which may result in a delay in the application of payments to the principal balance, the accrual of additional finance charges over the life of the loan, extension of the maturity date of the loan, higher payment amounts, and/or additional installment payments needed to pay off your loan. If you have elected GAP insurance, deferring your loan payment(s) does not change the terms and conditions of the original GAP Waiver. Under the terms and conditions of the GAP Waiver, a deferred payment is a payment that is not made in accordance with the terms of the original loan agreement. GAP does not cover the amount of the payment(s) deferred during the life of this loan and in the event of a claim; the deferred payment(s) may be deducted from any payable GAP benefit. Refer to your GAP contract for details. One payment must have been made on the loan.  You should retain a copy of this disclosure.  **Some limitations may apply. ***APR = Annual Percentage Rate. Loans and APR are subject to borrower qualification and creditworthiness. Some restrictions may apply. Rates are subject to change.