Attention!

Contact Us

Email

For more information regarding any of our products or services, you may contact us by sending us an e-mail.
One of our knowledgeable professionals will be happy to assist you.

All e-mail inquiries submitted through the website will be forwarded to our Member Service Center. You should expect to receive a response to your inquiry within one to two business days. We value your membership and look forward to serving you.


Web Chat

Partners is excited to offer a new way to communicate LIVE with our Member Service Specialists. Simply click on the button below and you will be immediately connected with one of our knowledgeable specialists who will be able to assist you.

The Partners web chat operating hours are:

Monday - Friday
8:00AM - 5:00PM (ET)

Phone

For your convenience, we have dedicated phone lines for our most popular services. And get ready for an even better call-in experience - we upgraded our telephone system, resulting in faster and more efficient service.*

Member Services

Phone Number 407.354.5100
Toll-Free Number 800.948.6677
Disney Tie-Line 8220.5100
Debit/Credit Card Services 800.654.7728
Partners Mobile Banking 888.281.9013
PhonePartner® 800.948.6677, Option 1
24-Hour Person to Person Loan Applications 800.948.6677, Option 2
Partners Retirement & Wealth Management 800.948.6677, Option 6
Partners Home Mortgage & HELOAN Payments 877.888.8929

Other Services

Mechanical Breakdown Protection Claims (CA) 407.354.5100
Mechanical Breakdown Protection Claims (FL) 800.942.0352
Consumer Credit Counseling Service of Los Angeles 800.750.2227
Consumer Credit Counseling Service of Central Florida and the Florida Gulf Coast, Inc. 800.741.7040
To report a lost/stolen Partners Debit/Credit card or Debit/Credit card fraud call 800.449.7728.
To report a lost/stolen Partners ATM card or ATM card fraud call 888.808.7796.
*To take advantage of this improved system, simply call us today and a representative will assign you a unique access code.

Addresses

Corporate Administration

Partners Federal Credit Union
100 North First St, Ste. 400
Burbank, CA 91502
  Partners Federal Credit Union
13705 International Drive South
Orlando, FL 32821

Account Correspondence

Partners Federal Credit Union
PO Box 10000
Lake Buena Vista, FL 32830-1000

Partners Account Deposits

Partners Federal Credit Union
13705 International Drive South
Orlando, FL 32821

Partners Mortgage & HELOAN Payments

Partners Federal Credit Union
PO Box 986
Newark, NJ 07184-0986

Partners Loan & HELOC Payments

Partners Federal Credit Union
13705 International Drive South
Orlando, FL 32821

Partners VISA® Payments

VISA
PO Box 96099
Charlotte, NC 28296-0099