Contact Us
Contact Us
For more information regarding any of our products or services, you may contact us by sending us an e-mail.
One of our knowledgeable professionals will be happy to assist you.
All e-mail inquiries submitted through the website will be forwarded to our Member Service Center. You should expect to receive a response to your inquiry within one to two business days. We value your membership and look forward to serving you.
Web Chat
Partners is excited to offer a new way to communicate LIVE with our Member Service Specialists. Simply click on the button below and you will be immediately connected with one of our knowledgeable specialists who will be able to assist you.
The Partners web chat operating hours are:
Monday – Friday
8:00AM – 8:00PM (ET)
Phone
For your convenience, we have dedicated phone lines for our most popular services.
Member Services
| Phone Number | 407.354.5100 |
|---|---|
| Toll-Free Number | 800.948.6677 |
| Disney Tie-Line | 8220.5100 |
| Debit Card Services | 800.948.6677 |
| Credit Card Services | 800.948.6677 |
| Bank By Phone | 800.948.6677 |
| 24-Hour Person to Person Loan Applications | 800.948.6677 |
| Partners Retirement & Wealth Management | 800.948.6677 |
Other Services
| Mechanical Breakdown Protection Claims (CA) | 407.354.5100 |
|---|---|
| Mechanical Breakdown Protection Claims (FL) | 800.942.0352 |
| Consumer Credit Counseling Service of Los Angeles | 800.750.2227 |
| Consumer Credit Counseling Service of Central Florida and the Florida Gulf Coast, Inc. | 800.741.7040 |
| Mortgage Servicing (1st Mortgage, HELOAN) | 877.877.7489 |
| Home Insurance Claims | 866.222.8118 |
To report a lost/stolen Partners Debit/ATM/Credit card or Debit/ATM/Credit card fraud call 800.948.6677.
Addresses
Corporate Administration
Partners Federal Credit Union
100 North First St, Ste. 400
Burbank, CA 91502
Partners Federal Credit Union
13705 International Drive South
Orlando, FL 32821
Account Correspondence
Partners Federal Credit Union
PO Box 10000
Lake Buena Vista, FL 32830-1000
Partners Account Deposits
Partners Federal Credit Union
13705 International Drive South
Orlando, FL 32821
Partners Loan Payments
Partners Federal Credit Union
13705 International Drive South
Orlando, FL 32821
Partners VISA® Payments
VISA
PO Box 37035
Boone, IA 50037
Partners Home Mortgage Payments (1st Mortgage, HELOAN)
Partners Federal Credit Union (FL Loans)
PO Box 11733
Newark, NJ 07101-4733
Partners Federal Credit Union (CA Loans)
P.O. Box 54040
Los Angeles, CA 90054