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Enhanced member assistance program

Enhanced Member Assistance Program

COVID-19 has impacted our world in more ways than any of us could have ever imagined.  We’ve left behind what we knew as our previous norm and are adapting to an ever-changing world.  The recent weeks have brought some unprecedented moves from businesses throughout the country, decisions that may have impacted many of us either directly or indirectly.  As always, Partners continues to adapt and update our programs by expanding options to help our Members through these times!

Member Assistance Program (MAP):

The Partners Member Assistance Plan was enacted to help Members secure funds or payment relief during times of emergency or crisis. This program allows qualified borrowers to “skip” their loan payments for up to 90 days. Payment deferments do not negatively impact your credit, nor your relationship with Partners. Below is some additional information for how the payment deferment works for our different loan types.

    • Partners Visa Credit Card: You may defer one or two billing cycles. Interest will continue to accrue during this time, but your payments will reflect as zero due. Once this skip period ends, your payments resume as normal.
    • Personal and Auto Loan: Payments may be deferred from 30-90 days on existing loans. Interest will continue to accrue, and the deferred payments are moved to the end of your loan extending it by the approximate time skipped (no balloon payment). When payments resume, it will be at the regular payment amount, but since interest does accrue daily, you may experience a larger amount being applied to interest versus the principle once you resume payments.
    • Personal/Overdraft Line of Credit/Home Equity Line of Credit: Payments can be deferred for up to 90 days. During the deferment, your payment due will reflect as zero, but interest will continue to accrue. When payments resume, based on your minimum payment amount, your payment may vary.

Learn more about our deferment options and other important MAP Information here.

If you have a Partners loan and added Partners Loan Protection (PLP) to your loan, you may be eligible to submit a claim and potentially avoid the payment deferment option. To find out what coverage you selected and to learn more about submitting a claim, please schedule a virtual appointment with one of our representatives. You can also contact CUNA PLP Claims directly at (800) 621-6323

Schedule a Virtual Branch Appointment

Submit a MAP Request 

What about my Partners Mortgage?

If you have been financially impacted as a result of COVID-19, you may qualify for a mortgage forbearance. Unlike the payment deferment, the forbearance is a temporary suspension of your monthly mortgage payment. At the end of the forbearance period, the borrow will be provided with several options to re-instate the mortgage payments. Negative credit reporting and late charges will not occur throughout the duration of the forbearance period. Since each financial situation is different for every borrow, we encourage you to contact our Mortgage Servicing team to find out more about repayment options and to apply for a mortgage forbearance.

Request a Mortgage Forbearance 

To stay up to date on our COVID-19 related changes, please visit our website here.